Snail Mail

Can somebody from the Postal Department explain exactly the process of receiving/sending mails/parcels in Brunei, please?

Until today I still do not understand how it can take almost 3 weeks for a letter from the UK to be delivered to someone in Brunei. This happened many times to us. For example, about 3 weeks ago, we sent a letter to Brunei. It was an important document but not too important for us to fork 45GBP to send it through DHL. So, we sent using an express UK mail service. With a given tracking code, we could track the letter through the internet. It was express alright, the letter reached Brunei in 2 days time. Unfortunately, the tracking system only applied in the UK so its whereabouts in Brunei, God knew! Thinking that it should arrive in safe hands within a few days, we were happy.

We were wrong. 2 days ago, the intended recipient asked where the letter was. We were gobsmacked! Finally, today we were told the letter has now finally arrived. It took exactly 18 days: 1 day in UK, 1 day travel, 16 days in Brunei.

Really, the term ‘snail mail’ literally applies to Brunei mail. What happened?

I don’t know about anyone else but a good, reliable postal service is crucial in providing a healthy and conducive business environment. Millions of e-bay UK sellers, for example, depend on the reliability of the UK postal service to deliver the goods in timely manner. Sending anything ‘First Class’ will usually mean next-day delivery wherever you are in the UK (the first time I experienced this, it knocked my socks off! haha). And you can claim for compensation if item is lost or damaged by the Post Office. So if the e-bay VP who is now in Brunei knows about the postal service in Brunei, I’m sure he will devote half his talk about the importance of a reliable delivery system.

Anyway, this is one service that can and should be corporatized (Read: the salary of all employees will depend on their ability to send letters/parcels quickly) so hopefully it can become efficient. I hear it’s in the pipeline. So, a big GOOD LUCK wish from me!

Salaam.